Making a new game had worked I check the mailbox and the options are there. So are the options for the phone. But is there a way to get my old sims into the new game or I would have to start over? Cause I’m fine with starting over because i didn’t get far but if I could get the old ones back that would be ever better.
@BadGalMsJo that's great news! It sounds like somehow your game was corrupted. I never like to suggest a new game but it seemed the only option. I'd delete the corrupted game once you've moved Sims over but that's your decision. So to move your Sims you can save them to your Library. I'll take some Library images from my game and add them here for you a little later today as it's easier to add them from my tablet. If you get a chance could you add to the bug report you made and say that a new game has resolved the issue for you and we can get that closed down, if it's still open.
For the mermaid kelp, open the personal inventory in the bottom right hand corner of the screen then just point and click on the kelp to eat it, then send them into the sea. I'm attaching a guide here for you
https://simscommunity.info/2019/06/21/the-sims-4-island-living-all-about-mermaids/
I'm attaching an image too to make sure your account is linked incase you also want to access the gallery and to make sure it's all as it should be. In Game Options>Other this is how it should look for you. Also to check you get Sims Delivery updates (SDX) there's a Sims Delivery section too in your Game Options if you haven't seen that before it's best to check that's enabled too for mini updates.
You can always ask us questions about anything just start a new topic for each issue in Game Issues or Game Questions and we'll always be here to assist.
@BadGalMsJo okay I've taken some images now, to get your Sims saved to your Library go to Manage Households and click on the household you want to save so that you get a recent version of them, so if you've transformed one into a mermaid for example. The first version you made of them when you started a game may already be in your library, but that will be their brand new unplayed version and you'll probably want the most recent. In their household panel click the pencil icon to "Edit, add or remove Sims from the household in Create a Sim". Once in CAS click the Save Household button in the top right corner (pictured). You should get a box pop up like the second attached image. Click the button in the bottom right hand corner as the image shows and Save Household to my Library. Then in live mode/build mode or manage worlds in the top right hand corner of the screen click the Gallery lightbulb button "Open the Gallery". The first tab is the Gallery with other creations from other players, press the RB bumper on your controller to switch categories and check your Library. Your household should be there as you've just saved it (pictured).
Then go to your New Game and return to the Gallery button and back to your Library. Locate your saved household and click on them. This time in the bottom right hand corner of the screen you'll see a Place Household button, if you click that it will take you to Manage Worlds and you can place them wherever you want them to live. You can also do this with their house in build mode by selecting the Folder button on the tool bar for Save to My Library>Save Lot then again in the bottom right hand corner of the screen click the arrow button that says Save Lot to my Library. Then in build mode you'd open the Gallery again and go to your Library and place the house.
There's a tutorial for the Gallery itself if you haven't used that before just go to open the menu as if you were going to Save and click Lessons>Gallery.
Hope this helps!
Thank you very much for your help
everyrhing is working perfectly now
