Map reload when loading family

HI ShelanR 

Is it working now with the same family ?

Thank you it was the last resort files

Hi ShelanR 

Could you please provide the following information

• Are you using mods/cc in your game ?
• What platform are you playing on ?
• Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
  • Delete the ones you have
  • Trigger the error again
  • Check if new ones are created
  • If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.