Missing pre-order bonus for a few packs
Hi I've just noticed that I'm missing the pre-order bonus on some of the recent packs, however I bought them before release. I also redeemed the pre-order bonus and recall having them in the past...
Forum Discussion
EA_Solaire
Community Manager
Community Manager
Forgive me, I am not eva74 but I think this might also have been directed to my comment. The issue I have with the response is that I didn't read any blogs, nor watch any videos other than the gameplay trailers late last week. It's the wording in the trailers that threw me off. I would suggest that trailers indicate "buy before" rather than "buy by" for clarity. Obviously, not everyone has article information available to them under certain circumstances like mine prior to a pack release and rely solely on the information in the trailer.
I would still like to see someone review the ticket number I show in my prior post. I think it illustrates why so many become frustrated with the EA Help experience and perhaps something can be gleaned by a review to improve things.
