Help! After updating my game on 3/17/26, my game won’t even launch. And if it does decide to launch, it won’t allow me to save, play, or exit the game without force quitting. I do not play with any mods or custom content, and repairing the game did not work. What should I do?
Can you share some more details what happens ? Do you get any error messages or what happens when you try to launch/save ?
I went to restart my game and it said there was an update. After reading the details of the update I decided to go offline for now. When I restart the game, 2 sims from my current household are bald and 2 are not wearing shirts! When I click on "Load Game", it says it needs to verify I have the game packs (see screenshot). WHAT THE H*LL HAPPENED?!?!?
The exact same thing for me. Except my sims picture that's usually in the bottom left was also missing.
I'm having the same issue. My game won't launch. No mods. Since I had to delete mods for the update I was going to take the opportunity to download two more packs, but I can't even type in my credit card info to buy the packs. My keyboard works for all other apps on my computer but for some reason can't type in EA.
Don't have mods and never had mods, trying to launch the game, but not getting anywhere. Can't sign out either. Did try to repair the game, but that doesn't work either.
Same issue. When i tried to open the game, it is giving error and says 'The game failed to start due to an error on our end. Please try again later.' Could you please support me?
Exact same thing has been happening to me today since updating the game. I'm getting so annoyed.
I am not OP but this is what is currently happening after hitting the play button, the ea app will disappear like the game is trying to launch- but then it pops back to the ea app and shows this error.
Exact same thing is happening to me, even after repairing.
