You were running the business out of an apartment lot? Or you just mean the building you built?
If the kiosk is inside, did you double check in build mode that the rooms to get there are all public? Your sim may have been allowed through an employee-only room.
Screenshots might help if you can share any.
Yes the business is in the lower floor of a two floor apartment lot. I did double check in build mode that the room was set to public. The kiosk is set right when customers walk in, everything in the lower floor is set to public. I don't have any screenshots unfortunately.
