Forum Discussion
@Wintermist As I said previously, there is only one mention of DLC in the FAQ and no where is it stated that all DLC will be included. If you are misreading or having an issue then we are happy to clarify it for you.
When unlimited it used it means that you have unlimited access to the games, so for example, if Sims 4 is what you are interested you will have unlimited access to The Sims 4 and the included DLC so long as you have an OAP membership. You will not have unlimited access to some of the additional DLC as they are not currently included nor is there anywhere in the FAQ stating that they are.
@EA_Darko Yeah I'm now fully aware of your intepretation of it. It's not important anymore regardless, I cancelled the subscription and had it refunded. I'm not interested anymore and quite frankly getting fed up with sales pitches not matching what you actually get. I don't want unlimited with limitations. Thanks for your time.
EDIT: The interesting thing was the customer support agent I was chatting with while getting the refund said it was actually a technical issue they was aware of and that all expansions was meant to be included. The person then asked me if I still wanted to get the refund, and I said yes because there has been so much conflicting information regarding this and I've run out of trust.
- EA_Darko7 years ago
Community Manager
@Wintermist Sorry if you picked it up wrong but nowhere did the FAQ or any official source state that OAP would include all DLC for older games. Everything that the FAQ promised or mentions is a part of OAP and while I can understand why you are frustrated all aspects of OAP that were advertised are available now that it has launched.
- Wintermist7 years agoSeasoned Ace
@EA_Darko Just to be clear here though; The customer support agent handling my refund said that it was a techincal issue they're aware of and that all the expansions was meant to be included. And here we're told they're not included.
What is the actual confirmed truth regarding it?
- EA_Darko7 years ago
Community Manager
@Wintermist Unfortunately that adviser was misinformed. The expansion packs that are currently available to members of OAP are the correct ones.