Please can you explain who you are defining as Moderators? Which role do they have under their name in posts? If you are referring to Heroes and Champions, perhaps this helpful FAQ will make the roles a little clearer for you - https://answers.ea.com/t5/General-Information/Heroes-and-Champions-Support-Volunteer-Helpers-of-AHQ/m-p/8924397#M1
Answers HQ is a platform for players to help players get back into their game. All helpers here are volunteers, unaffiliated with EA. It is not a predominantly PR platform. I would go so far as to add that the very nature of these forums is almost the antithesis of PR (but there's no such thing as bad PR right? 🙂 ). EA are encouraging people to report problems with their game, to publicly state they cannot properly run the game, whether that is because of a bug or the user's setup, and to seek out help from other users - users who are experienced with the game or have technical know-how about the platform in question. In that process, other users who are seeking help for a similar issue will come across a post and either get the help they need or add to the discussion, providing more info that helps the player or more info that helps troubleshooting.
You only have to browse the Tech. forums and Gameplay & Mods forum to see how helpful players are to each other and how appreciative the vast majority of players looking for help are. Perhaps only being predominantly active in an ongoing bug thread skews the perspective a bit? I get it, it can be incredibly frustrating when a bug is introduced that renders the game unplayable. I've been there many times over the last 22 years of playing the Sims. But we can all help each other and being divisive doesn't help anyone, it only serves to make a frustrating situation even worse.
From reading your posts it seems like you don't fully understand how Answers HQ works and its purpose which is why I linked to the help thread in my earlier post. PR is irrelevant here when trying to help people as we are players helping players and unaffiliated with EA. And no, regular posters do not take on Moderator roles. Again, this is covered in the link I provided.
In the bug thread you are active in, you stated that Mac users are experiencing the lag issue worse than Windows users. I asked you yesterday to provide me with links to Mac users who are experiencing this specific lag issue since the recent patch. You have chosen not to do so. This would be valuable information because I'm still struggling to find any Mac users experiencing this exact issue.
