Problem with interaction with the digital content

Hi. I bought a digital key for a product The Sims 4: Lovestruck - Pre-Order Bonus (DLC) EA App (PC) Key but in the game it doesn't work... the order number is [removed] The digital content appears in...

live mode

elenakouti

Rising Novice

2 days ago

yes i own it but still i can't interact with Herbert Heart plushie

Gagea25

Hero

2 days ago

I just tested it in my game, there are no interactions with Herbert Heart plushie besides making it heirloom

elenakouti
Rising Novice
1 day ago
it says in sims 4 when i googled it that you can interact with herbert heart. Maybe we must report this bug so as they can fix it
- crinrict
  Hero+
  19 hours ago
  Hi elenakouti
  
  this is just a clutter item. Where did you read that you can interact with it ? Do you have a link ? Maybe someone made a mod and that's what you saw ?