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crossdressinate's avatar
crossdressinate
5 years ago

Re: [ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

I am also having this issue as well. Connected perfectly fine for me here in the US during the day and wouldn't work towards the evening. Currently talking to EA about this and have done everything to try and fix this problem. But I do believe the connection issue is on their end and they need to fix it, as we have invested a lot of money into these games.,

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  • wallisdj's avatar
    wallisdj
    New Adventurer
    5 years ago
    @crossdressinate I have Sims 4 loaded on two different computers. Both have identical mod folders. Computer A has a great deal more tray files than Computer B.

    Computer A is a Win 10 machine with Avast. A nightmare with the gallery.

    Computer B is a Win 8 machine with Avira. 90% of the time trouble-free.

    Conclusion: Win 10 remains an adversary of good computing, and/or Avast is a horrible anti-virus to have onboard.

    Did some rooting around on the Internet.

    How to fix Sims 4 Gallery Not Working (https://www.partitionwizard.com/partitionmagic/sims-4-gallery-not-working.html)

    I used Method 4, which worked for awhile. Haven't re-initiated the commands. Warning, they will reset your options in the game, like music (which I cannot stand).

    Step 1: Press Win + S to open Windows Search utility and search for cmd. Then right-click Command Prompt and select Run as administrator.

    Step 2: Type the following commands one by one and press Enter after each:

    ipconfig/flushdns
    ipconfig/registerdns
    ipconfig/release
    ipconfig/renew
    netsh winsock reset

    Then you can restart computer and run Sims again.




  • NeoFelis22's avatar
    NeoFelis22
    5 years ago

    I tried Method 4, and there's no change.

    I've also tried disabling Avast's Shields multiple times, including after doing the above, but there's no difference.

    I'll add something that I haven't mentioned, which is that I'm running the game on a Windows 10 laptop, with an Intel Core i7-9750H, NVIDIA RTX 2060 6GB, and 16 GB RAM.

    Edit: I forgot to say that I'm in the United States.

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    Hi everyone

    I just tested and it's also still not connecting for me. 

    Don't think any troubleshooting is necessary currently as there's nothing you can do if the servers are down.

  • afiery1's avatar
    afiery1
    5 years ago

    I'm having the same problem.  Flushed dns, disabled antivirus, but still can't connect.

  • oOStarratsOo's avatar
    oOStarratsOo
    New Adventurer
    5 years ago

    I have the same problem I tried everything but nothing helps. Gallery just won't connect ☹️ I play on a new windows 10 desktop and I don't have any mods or cc in my game.

  • eightybubbles's avatar
    eightybubbles
    Seasoned Newcomer
    5 years ago

    Hi there,

    Is the Gallery down at the moment? I have been trying to access for the last two days (based in Australia) and have been unable to connect. Origin is online, no issues with internet connection and I have tried all suggested remedies such as DNS flush, repair game, clear caches and remove mods folder.

    Thanks very much!

  • bluejgalaxies's avatar
    bluejgalaxies
    5 years ago
    @🤭StarratsOo i format my pc and buy new windows 10 cod on this day first time get this problem never get before i have 7 years with the sims everything working fine before i really hope they can fix this soon

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