Re: Cannot bundle last three released games

@EA_Lanna 

As my previous post indicated, I've used both the Origin client and a Chrome browser and they behave exactly the same (Origin client uses an embedded browser after all, probably even Chromium based). It should not matter in this case, but it is on PC. I would test it on a Mac, but I don't have a working one handy. I fully expect identical results.

Also important is that the reason we are getting the popup and you are not is because you have eligible Expansion Packs besides Snowy. To test this, you would have to use an account that has/owns all Expansion Packs except Snowy.

I can only deduce that the popup is the result of a validation check that is performed upon loading the page, checking if the user actually has 1 eligible pack of each type (Stuff, Game & Expansion) available in order to assemble a bundle before displaying the page. Since I own every pack except Snowy and Snowy is ineligible, I fail the validation check and the popup shows.

You have already indicated in a previous post you were able to select a different Expansion pack for your test (your example shows City Living selected), so that means the account you use for testing has eligible packs. As such, it passes validation and the page is displayed. I don't pass, so for me the page is not displayed, only the popup.

This makes it a design flaw, not so much a bug. Somebody wanted to make it more intuitive and ended up doing the opposite. Probably a classic case of communication failure between departments, I've seen it happen (and fixed it) often enough at work.

I know this is a bit technical, but I'm sure your web-developers should know what I mean. Or any IT guy with scripting/programming experience. We love our validation checks.

So, does all my investigative work make me eligible for a free Snowy game key yet? 😉

Hi @SimInfinity,

I understand now, thanks once more for your thorough response. Apologies, I didn't seem to register the fact that you already owned all the expansion packs. 

This doesn't seem like a design flaw.

The Build Your Bundle allows Simmers to create a bundle that's a combination of one of each Pack type; an Expansion pack with a Game pack and a Stuff Pack. If you have all the expansions packs already purchased, there's not going to be an expansion pack available to enter into the Expansion pack slot in the Build Your Bundle page to complete the criteria needed to build your own bundle. It means you won't meet the criteria to build your own bundle and is why you would encounter that pop-up message. This is working as intended. 

I know this isn't what you were hoping for however. I'll pass on feedback around this. 

- EA_Lanna

@EA_Lanna 

Nope, I was hoping for that free game key so I could take my Sims to Japan in November. 🙂

The design flaw is in one party creating a popup that prevents the bundle-page from displaying, while another party places a notification on said invisible web page stating that Snowy isn't eligible until December 1st, thus preventing the user from ever seeing that very important notification.

As a result, the user doesn't know why the page won't show since they are blissfully unaware that Snowy is ineligible and thus fully convinced they have 1 EP (Snowy), 1 GP & 1 SP available for purchase.

Enter confusion followed by support requests. Which I feel safe to assume is not the intended outcome for EA.

The December 1st notification is blocked by the popup, but is necessary to understand why the popup shows in the first place. Chicken, meet egg.

To make the users with popups aware of the December 1st requirement would require either making the date visible on the popup, or removing the popup so the bundle page showing the date can load properly. Hence, design choices.

See what I mean?

@EA_Lanna 

Correct!

You have given me enough information to know what my issue was (Snowy is ineligible), but I am reporting that people like me won't be able to see the information they require on the website/client and so are forced to resort to searching for support because the popup confuses them.