Forum Discussion

Seasoned Traveler

Re: Can't place my lot from gallery, Game crashes.

I haven't shared my build on gallery, but it's happening no matter what I try to place. It's not just my lots that aren't placing in world. I tried residential, museums, shops, etc. I even tried just placing a lot for a single moonpetal plant and it still crashed. I think it's DX11? I had something pop up on my screen after I downloaded the patch that had that on it.

Edit: is there somewhere I could go to find out for sure which DX it is?

5 Replies

crinrict
Hero+
1 year ago
@DarkxArtemis It should show on the main menu in the lower right corner next to the version number.

If you are on DX11, try switching to DX9 in options (graphics tab).
DarkxArtemis
Seasoned Traveler
1 year ago
Oh, yes it's the DX11.
crinrict
Hero+
1 year ago
@DarkxArtemis OK. Go to your game options (in the game) and tick the check box next to DirectX 9 and see if that makes a difference.
DarkxArtemis
Seasoned Traveler
1 year ago
Oh that worked perfectly! I'm not having any issues placing anything from gallery anymore. Thank you so much!
crinrict
Hero+
1 year ago
@DarkxArtemis Since Maxis is looking into issues caused by DX11, Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post