Forum Discussion

ErikaNyunyi's avatar
ErikaNyunyi
Seasoned Novice
1 day ago

Stuck on loading screen since update, save corruption

Since the update, game gets stuck on the loading screen basically 1 out 3 times. Almost never had this issue before.

Never used mods or CC. Playing on PC.

Also, my legacy save file got corrupted after the update and kept crashing upon launch with the error "Failed to launch the game - an error on our end caused the launch to fail. Try again a little later", which never happened in 5 years.

I started a new save file, which now keeps getting stuck on loading screens, as above.

 

loading times
never cc or mods
pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    1 day ago

    Hi ErikaNyunyi​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

Recent Discussions