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luthienrising's avatar
luthienrising
Hero+
2 years ago

Re: Error Code: 110:8335b13c:8d356b80.

@jeanieju Please test without mods at all: Exit Sims 4 then drag your Mods folder to your desktop. Then delete the file called localthumbcache from Documents > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up. Now open Sims 4 and see if you still have the problem. If you don't, you can start the process of figuring out what from your Mods folder was causing it.

6 Replies

  • jeanieju's avatar
    jeanieju
    2 years ago

    I still have the problem after removing all my mods/cc. I even deleted localthumbcache and when I open the game, it won't let me do any gameplay at all. It's the same error code every time. 

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
    • Close the game again
    • Copy JUST your save game from  Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old\Saves to Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4\Saves
    • Start your save
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • bresylney's avatar
    bresylney
    2 years ago

    Tired this and it still pops up, i have no mods or trays just my saves and the error is still there.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @bresylney Do you have the exact same number ?

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
  • bresylney's avatar
    bresylney
    2 years ago

    Oh it’s okay! I think i just had a corrupted save, i just made a new sim and add my sims from my last household and replaced it and it turned out fine. But thank you!!

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