Community ManagerHi @blue001001,
As this game specific identity is tied with TheSims3.com and not your Sims 3 game, removing The Sims 3 would not remove this game identity from your account. Currently, there is no way to remove or change this ID from your account- however this ID is not viewable by anyone else in your EA app profile, and is only visible on TheSims3.com.
Thank you for the answer. So to be sure: There is no way to delete TheSims3.com account at all? Even by EA staff?
Community ManagerThat's correct- currently there is no way to remove this specific game identity from your account, it's not something the live support team is able to remove from your account either.
I want to add that even though in the reply regarding TheSims3.com account we're told that "this ID is not viewable by anyone else in your EA app profile, and is only visible on TheSims3.com" it IS visible on EA App so that statement is false.
After the change from Origin to EA app the game specific identities are viewable by others on the EA app. The game specific identitites are right under your username. They can be seen by searching for friends with the Discover new friends feature. They're also visible on profiles.
Here are screenshots to offer examples. I've edited the names to protect their privacy. "Edited" is the username and "EditedIdentity" is the game specific identity.
Community ManagerThat "EditedIdentity" is your nickname in the EA app, not your Game Specific ID for The Sims 3.
You can change your nickname in the EA app by clicking your avatar at the top right, click on My Profile, then Edit Profile.
Did you ever get this resolved? I've argued with EA support over this same exact issue for the same game many times and they keep telling me it isn't possible.
