Re: Happy Home Login Event not appearing on Main Menu

Hey all, 

All players will get access to this Event by June 13th as part of a phased rollout. There will be no impact to receiving it a bit later as all players will have the full 5 weeks to claim the rewards.

More information can be found in our latest Dev Diary and Happy at Home Login Event FAQ.

Would have saved a lot of players being frustrated if this was disclosed from the start. Lots of wasted time today.

@Wyattsmama2008, I read the same thing as you, and my husband also confirms it: it really says 30th of may at the bottom of the article, not the 13th of june. So, I don't know what @EA_Cade is referring to or has the information from.

It also says to be on multiple platforms, but it is not showing up on my PC (windows + basegame + backyard stuff + blooming room kit) or on my PS4 (no mods allowed there, so that can't be the issue). Both are up to date and everything.

Why was this never explained in the actual announcement. Classic EA being useless. 

Could you please update the article to say that some players will not receive the Event thing until later, because I have repaired the game and everything. No mods for me, I'm using the EA-app. I thought it was me, but now I see that some players simply will not receive it the 1st of June but have to wait 2 weeks? There is nothing in the dev diary that states that. Please update it and consider this feedback that it sucks that some people can get it immediately and some people have to wait 2 weeks and perhaps not have a chance to fully get all the rewards... 

There is no Popup for the current event.

Device: PC

Launcher: EA-App

Country: Germany

Lenguage Setting: English

Date of Update: 31.5.2024

OS: Windows 10 Pro with all updates

Already tried:

- Disableing all mods

- Removing all mods from the folder

- Deleting all cache via explorer

- Deleting cache via repair feature (EA-App)

- Removing the entire Sims 4 folder (Documents\Electronic Arts)

- Deinstalled the game (& deleted all files left) and reinstalled it

Not even a completely 100% fresh install triggers the popup. I thought PC was one of the first plattforms to get it. I don´t even have the game on steam it´s on the EA-App and only there. So there can´t be an issue.

Anyone any more ideas?

Report Code 6918f618-33d7-45d6-a2f8-a273b3bf8925 I am in Australia and have nothing related to the event

I am running the game and DLC purchased on Steam, have downloaded all updates, removed all mods and cleared the cache (can't do a game repair in steam). Win 11

And @EA_Cade it would be helpful if the Dev Diary called out the delayed rollout that is apparently happening or specify some of the groups that are in later rollout (geographic, platform, last time played, certain packs anything) and probable dates for these groups. Because if the 5 weeks to collect window is somehow trigger for when the event first starts for anyone ie 30 May (I gather the idea is that you have 5 weeks from when you first get it in your game but given the way this rollout has happened who knows) then there is  less than 4 weeks after 13 June from today to allow for all event rewards to be collected.

Can you blame the player base for being confused and put off by not only timed release content of what could have been SDX drops but not even knowing when they get the event as the support page has no mention of a multi week start window so how are we meant to know if not seeing the pop it is a bug/ mod conflict or apparently expected behaviour.

I have two PC computers in the house that use the same SIMS account. On my main computer I have logged in to Sims every day and I have not been able to click on the Happy At home tile on the opening page to come up and allow me to chose a reward. The secondary computer for a family member, did show the Happy at Home  rewards screen one time only, but the family member did not click on it because they were not the main owner of the account.  After that the Tile on that computer login screen has not been available again. I have repaired the game on both computers. Is there anything else that I should try?

Funny how EA can roll out things they want us to pay for all at once but can't do the same with the "rewards". Thanks once more for your stunning ineptness, EA. I've been a customer since The Sims in 2000 and have almost all the expansions for all the games, but I won't be giving EA any more of my money ever.

What is part of a phased rollout?

I still can't find the Frieze Bunny tile at 2024-06-04 14:00(GMT +9), is this also a normal situation?

I disabled the mod, restored the EA app and the game, and tried everything else, but nothing changed. What can I do?

Is there anyone in the Netherlands (or EU in general) who has already starterd with the event? 

To answers your question...my friend in Spain and my friend in the UK have already got the event.

I'm from the netherlands and it still haven't started for me

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@jolanxyz wrote:

Is there anyone in the Netherlands (or EU in general) who has already starterd with the event? 

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I'm in Spain, logging in every day and still nothing. Every sinlgle time I remove all my mods (edit: also delete the cache files), cause I heard they could interfiere, and start the game without them. Still, no pop-up, just the normal menu I get all the time.

This is ridiculous. 

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@jolanxyz wrote:

Is there anyone in the Netherlands (or EU in general) who has already starterd with the event? 

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I'm in Belgium and got the event.

So some of us have to wait longer then others and have issues with our games after the update. But the only thing that was patched today, was the only way I could use the rewards like most oft the players?

Yeah, it’s outrageous that the only thing they ”fixed” is people no longer being able to access the items due to EA not giving access to the event. Fix your buggy a** mess of an event first. 

Why isn't this information out there? Nowhere does it say it will be available to all by June 13th. This is JUST PLAIN MEAN

@Shadowsofthemoon 

It has been posted several times for instance in this thread. It could have been communicated better from the start.

Same here…. Totally useless! 

Two whole weeks to make this avaliable to everyone is a bit ridiculous.

The last time I posted about this was on the 6th of June for Aussies/5th for the Americans. Still decided to log in everyday to see if I was wrong but hey guess what... Still nothing. I understand this is a staggered roll out to everyone and yes the items are free to everyone but from reading alot of the comments above on this post it really feels like Australia was just missed in this event.. I have decided to wait till the 14th (this will be the 13th for Americans) before filing another report to EA but I just do not understand why this wasn't rolled out to everyone at the same time & not at the same time as new packs/kits. It feels very poorly done by EA. Again I love the Sims I have been playing since Sims 1 days, but oof why bother doing events like this if it can't be implemented the right way. Hopefully EA learns from this event & does it right in the future. 😳