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  • Sashas0nic's avatar
    Sashas0nic
    Seasoned Ace
    6 years ago

    Hi @MizoreYukii  you certainly need a few things cleared up for you.. 🙂

    You may find a better response by contacting EA support for the live chat:

    - Go here: https://help.ea.com/en/contact-us/#

    - Log in (top right corner) with Origin credentials

    - Click on Sims 4, then follow by choosing PC > Game Information > then features > then select the contact option 

    - On the next page click on + by the chat option, fill in what's necessary so EA support will contact you through chat

    This is the closest option I can think of, and may at least connect you with someone to get more answers, or a connection for further advice.

    Sasha



    nb: If this solves your question, please mark the reply as having been the solution, so as to help others with a similar problem in the future. 🙂
    I have no connection to EA