Re: Return policy

@KrissyK2468  The issue here is that Sims 4 packs aren't considered games themselves, but rather downloadable content (DLC).  EA's refund policy on DLC is that it's ineligible for the Great Game Guarantee and generally cannot be refunded.  Sometimes exceptions are made for purchases in error, or DLC that is beyond a computer's ability to run, but those are rare cases, and the usual answer is that a refund isn't possible.

Here are the refund pages on ea.com and origin.com:

https://help.ea.com/en-us/help/account/returns-and-cancellations/

https://www.origin.com/usa/en-us/store/great-game-guarantee-terms