Forum Discussion

Re: The free sims 4 download from May 28th is now labeled as a trial

@miafoxxo While logged in to Origin, check your order history by clicking on the Origin button in the top left and then selecting Order History. That will take you to the Customer Portal in myaccount.ea.com.

All of your purchases should show up there, even the $0.00 purchase for The Sims 4 from last May. That was a sale price not a trial version. This is where you'll also have proof of purchase for all of your expansion packs in case you need to contact EA customer service.

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    That's a really great suggestion @RandomBuzziness and your right too @jpkarlsen that it's often times a case of being logged into a different account. @miafoxxo could you double check the right account is logged in and that you can see the purchase listed in your Origin Order History please?