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miafoxxo's avatar
miafoxxo
6 years ago
Solved

The free sims 4 download from May 28th is now labeled as a trial

I got the sims 4 for free back when the free promotion was going on (May 28th) I had it even in November 2019, but now in December 2019 It is telling me that it is a trial and that the trial has ende...
gameplay issue
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago

    That's a really great suggestion @RandomBuzziness and your right too @jpkarlsen that it's often times a case of being logged into a different account. @miafoxxo could you double check the right account is logged in and that you can see the purchase listed in your Origin Order History please?

RandomBuzziness's avatar
RandomBuzziness
Seasoned Ace
6 years ago
@miafoxxo While logged in to Origin, check your order history by clicking on the Origin button in the top left and then selecting Order History. That will take you to the Customer Portal in myaccount.ea.com.

All of your purchases should show up there, even the $0.00 purchase for The Sims 4 from last May. That was a sale price not a trial version. This is where you'll also have proof of purchase for all of your expansion packs in case you need to contact EA customer service.
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

That's a really great suggestion @RandomBuzziness and your right too @jpkarlsen that it's often times a case of being logged into a different account. @miafoxxo could you double check the right account is logged in and that you can see the purchase listed in your Origin Order History please?

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