Request for console DLC to transfer to computer

The Sims 4 on my PS4 console is practically unplayable. It is glitchy more often than not and frequently crashes, so much so that I rarely ever play it anymore. The Sims team does not seem to pay much attention to console problems anyway, so I have little hope the crashes will be fixed.

Because of this, I bought the game on my Mac and it runs much better and is actually enjoyable. However, I found out that my packs from my Sims 4 cannot be transferred to my Mac which is extremely annoying because the game is pretty boring without all the packs I've bought. 

I contacted EA support and they said there was nothing they could do except urge me to post on here. As a loyal customer who has spent hundreds on DLC ranging from stuff packs to expansion packs, it seems unreasonable to not be given some compensation, like perhaps a voucher, to redeem the same packs I bought on my PS4 to my Mac, especially considering they are connected through the same EA account?