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bella_simsallday's avatar
21 hours ago

Screen Freezes When Playing Any New Household

I have done everything. I have repaired the game, uninstalled it, updated the few mods I use, taken out saves, taken out mods and the issue still occurs. I only have two saves and it only affects the one save I play the most. It will let me play the same selected household but when I try to play another by going to manage worlds and selecting a household, I get stuck on the loading screen. The game will run and I will hear my sims talking, jumping into the pool, the toddlers crying but I am stuck on the loading screen. Again, this only happens with this specific world. I’ve been playing since 2016 and I have NEVER had an issue be this so unresolvable. 

1 Reply

  • Hi bella_simsallday 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

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