@xalexh77 Is this an issue for your Sims in other households? Is the issue present if you begin a new game save and move her into a home there? When did the issue just begin or has it always been there? Do you use Mods/CC?
If the issue is there for other Sims and in a new game save you can try:
A game repair:
Test without Mods/CC and by removing the cache file:
@xalexh77 If you do not own any other packs you will nave no other packs to update. The path to finding folder where the game is installed and the one where your player information is saved (your tray folder, saves, etc.) are two different things, and they are installed in two different locations on your computer.
For instance, the way my folder is found for me on my Mac:
Go > Home > Sheri > Applications and that is where I see the game install... mine looks like this:
...and if you owned additional packs you would have a folder that says "The Sims 4 Packs" there. If you have no packs just repair the game in Origin as follows:
Open Origin, click ‘Game Library’ then right-click Sims 4 > Repair Game
Just for clarification, if you were looking for the game folder with your game saves, tray folder, etc., it is located at:
Documents > Electronic Arts > The Sims 4
Mine looks like this:
