Forum Discussion

2 years ago

Solved

Sims 4 - Language Issue

Hey guys,

I have this weird version of Sims4 that allows to play in only 3 languages - Polish, Russian and Czech. I don't speak any of those, I speak in English so I would like to change it. I contacted Orgin before and they just said "nothing we can do". But now, with free game, I thought maybe I can just download it and link with all my expansion packs. I've also read that someone did that successfully.

My question is - how do I contact Origin/EA? I CANNOT find the email address whatsoever. I would appreciate some help, thanks!

discussion

install language

puzzlezaddict
2 years ago
@adka70 Email support isn't likely to help here. Try live chat instead. Use this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

5 Replies

puzzlezaddict
Hero+
2 years ago
@adka70 Email support isn't likely to help here. Try live chat instead. Use this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-4&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
adka70
2 years ago
Thank you SO MUCH! I managed to contact them and they opened the case for me - hopefully the issue will be resolved soon!
EA_Leeuw
Community Manager
2 years ago
Hi @adka70,

I have the feeling that this is most likely working as intended for you.

Depending on where you are located, what the locale is of your EA account, and a few other things (like local guidelines), it's possible that you have a language and region-locked version of the game on your EA account. If that is the case, it's indeed possible that you can only install the game in the languages that are available to you.
adka70
2 years ago
Hey,
But I’m based in the UK so if this is related to where I am located I should be able to get access to English speaking version of the game. English is my mother tongue too and it’s simply easier to play in English.

thanks
Osammah1422
Newcomer
2 years ago
@adka70 [edit: email address removed]