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jordycole914's avatar
jordycole914
2 years ago
Solved

sims 4 crashing April 2024

My sims 4 game keeps crashing on my 2019 MacBook Pro. Every time I click play and get to the first loading screen, it will load but then suddenly crash before I can get to any screen for gameplay. I have tried following multiple boards. I have repaired the game, uninstalled origin, removed my mods folder, deleted mod files that I suspected had a bug, cleared origin's cache, etc.

The only time that the game functioned properly removed my sims 4 folder and let it generate a new one and then I had to play a new save file then.

Please help! I don't know how to fix this and it has been going on for a whole week. I updated my laptop, origin, and the sims game with no luck. ☹️((

gameplay issue
  • jordycole914's avatar
    jordycole914
    2 years ago

    Ok, update - The recovered save file does the same crashing thing but I think I found what the issue - I would click resume game where my last played sim was and my game would crash but as soon as I clicked load game and clicked my last played household, it loaded. I just test played it and it did not crash!

15 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @jordycole914 

    You don't just delete mods that you suspect are causing a problem. You should remove all of your Mods, trash the localthumbcache.packge file then load up the game to check it is working vanilla. You then quit the game and add your mods back in in small batches, testing the game after adding each batch. Once it stops working again you know the problem is in that batch. Remove the batch, trash the localthumbcache file again, then test each mod in the bad batch individually.

    (Moved to the Mods forum from the Mac tech forum)

  • jordycole914's avatar
    jordycole914
    2 years ago

    Hey, thanks for your guidance. I did the beginning steps that you instructed me to do and the game crashed when I was trying to run it "vanilla." I am uncertain what I should do from here...

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    Hi @jordycole914 . Since you're having issues without mods/CC, I'm going to move you to the Game Issues forum. Check the pinned posts there as well.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @jordycole914

    Please could you copy/paste the contents of the latest lastCrash file in your Sims 4 folder here?

    Could you also move or rename the Sims 4 folder and then try to launch the game.
  • jordycole914's avatar
    jordycole914
    2 years ago

     Here is the latest crash 

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>565c9869c75fa610661dcc1f</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2024-04-16 00:55:30</createtime><buildsignature>Local.Unknown.Unknown.1.105.345.1220-1.300.000.179.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x677826</categoryid><stack> 0x677826 0x63f1f8 0x644ae5 0x643faf 0x63fb12 0x63f78b 0x62d1a1 0x66b99d 0x6276a2 0x626d81 0x676860 0x1620b3 0x618b 0x1ae3</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 98.76<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 1<br />Origin Version: 10,5,127,54855<br />Modded: False<br />SystemInfo: Mac OS X Version 14.4.1 (Build 23E224) GPU: Intel Iris Plus Graphics 655 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br />(baseaddr) 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x7ff817220000,'libsystem_pthread.dylib' 0x7ff817220000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

    When I moved my Sims 4 folder, the game ran smoothly and did not crash, but unfortunately that means that I was running on an entirely new save file. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @jordycole914

    Yep but it’s testing whether your problem is a game installation issue (it isn’t) or a user data issue (it is). Move just one one of the saves into the newly created Sims 4 > saves folder and see if it works.
  • jordycole914's avatar
    jordycole914
    2 years ago

    I ran all other saves but they were all just blank new game saves, all of those seemed to run smoothly though. I only have one save with my previous game saved and that is the one that I had issues with crashing when trying to run it.

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