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jordycole914's avatar
jordycole914
2 years ago
Solved

sims 4 crashing April 2024

My sims 4 game keeps crashing on my 2019 MacBook Pro. Every time I click play and get to the first loading screen, it will load but then suddenly crash before I can get to any screen for gameplay. I ...
gameplay issue
  • jordycole914's avatar
    jordycole914
    2 years ago

    Ok, update - The recovered save file does the same crashing thing but I think I found what the issue - I would click resume game where my last played sim was and my game would crash but as soon as I clicked load game and clicked my last played household, it loaded. I just test played it and it did not crash!

jordycole914's avatar
jordycole914
2 years ago

Hey, thanks for your guidance. I did the beginning steps that you instructed me to do and the game crashed when I was trying to run it "vanilla." I am uncertain what I should do from here...

Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago
@jordycole914

Please could you copy/paste the contents of the latest lastCrash file in your Sims 4 folder here?

Could you also move or rename the Sims 4 folder and then try to launch the game.
  • jordycole914's avatar
    jordycole914
    2 years ago

     Here is the latest crash 

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>565c9869c75fa610661dcc1f</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2024-04-16 00:55:30</createtime><buildsignature>Local.Unknown.Unknown.1.105.345.1220-1.300.000.179.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x677826</categoryid><stack> 0x677826 0x63f1f8 0x644ae5 0x643faf 0x63fb12 0x63f78b 0x62d1a1 0x66b99d 0x6276a2 0x626d81 0x676860 0x1620b3 0x618b 0x1ae3</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 98.76<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 1<br />Origin Version: 10,5,127,54855<br />Modded: False<br />SystemInfo: Mac OS X Version 14.4.1 (Build 23E224) GPU: Intel Iris Plus Graphics 655 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br />(baseaddr) 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x12b149000,'Simulation.dylib' 0x7ff817220000,'libsystem_pthread.dylib' 0x7ff817220000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

    When I moved my Sims 4 folder, the game ran smoothly and did not crash, but unfortunately that means that I was running on an entirely new save file. 

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      2 years ago
      @jordycole914

      Yep but it’s testing whether your problem is a game installation issue (it isn’t) or a user data issue (it is). Move just one one of the saves into the newly created Sims 4 > saves folder and see if it works.
      • jordycole914's avatar
        jordycole914
        2 years ago

        Hi, I tried this and it crashed again.

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