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Ehkay's avatar
Ehkay
Seasoned Ace
7 years ago
Solved

Sims 4 Gallery Android App

Hi, idk where to post this, so I'll take a punt and hopefully an EA Guru will offer a solution/answer.

Since 5th Jan I  cannot successfully sign into the Sims 4 Android App. It states the  password and/or sign in details are incorrect.  Thinking it may have been server error, Its now the 7th Jan and still can't successfully login to the app.

I understand the app is to be discontinued, when .... having searched this site, I'm none the wiser as to when support will stop. Has EA completely shut access for this app? 

Thought it might be a temp server side issue, so reinstalled the app, restarted phone and attempted sign in with two different accounts and both times it states "either the email and/or password is wrong.  Clearly both passwords and login details cannot be incorrect. 

So, is that it ...… support has officially stopped for the Sims 4 Gallery App and this is the reason cannot login to view the sims 4 gallery?

On a side note, if this is indeed the end of the Android Sims 4 app, can someone link to the browser of the Sims 4 gallery/folks profiles/save items for later d/l.

☹️

  • Hey @Eeekey, Thanks for the post!


    We shut down the app and support for it back in, August 11, 2017, The Sims™ 4 Gallery – iOS, Android (Free-to-Play). Link to the site: https://www.ea.com/service-updates/r-z.

    For your question, we shut down the app and that is why you can't log in to it today.

    /Atic

2 Replies

  • Hey @Eeekey, Thanks for the post!


    We shut down the app and support for it back in, August 11, 2017, The Sims™ 4 Gallery – iOS, Android (Free-to-Play). Link to the site: https://www.ea.com/service-updates/r-z.

    For your question, we shut down the app and that is why you can't log in to it today.

    /Atic

  • Ehkay's avatar
    Ehkay
    Seasoned Ace
    7 years ago

    Hi @EA_Atic  

    Thanks,  checked the linked info and notice the app has been apparently defunct since last year! 

    Thats weird,  because I had been still using the gallery app up until the morning of 5th Jan, then in the evening all sign in details vanished and failed every login attempt.

    OK that's a shame,  the Sims 4 Gallery App is now officially dead. 

    Bye Bye 😞