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SimzSlayerYt's avatar
SimzSlayerYt
Rising Novice
2 years ago

Sims 4 game crashing after modifying household in CAS and trying to enter lot

Okay! So, since the last patch I have been experiencing an issue that never fails to happen under this circumstance:  I'm modifying a household in CAS (ex: adding cc skin details on them) and then g...
gameplay issue
holger1405's avatar
holger1405
Hero+
2 years ago

@SimzSlayerYt 

Crin asked me to answer you:

The DxDiag service crashed during creating the DxDiag, that is a sign of problems in the graphic system or Windows.

  • Hit Windows key and X.
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
  • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
  • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
  • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
  • The system will start validating soon. If it throws an error, please list it here.
  • After it reaches 100%, hit Windows key and X again.
  • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
  • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
  • Post the message you receive at the end of the processes here.
  • SimzSlayerYt's avatar
    SimzSlayerYt
    Rising Novice
    2 years ago

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32>

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @SimzSlayerYt 

    The game is still crashing I assume? (Restart your PC before testing.)

    Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.

    • Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks) into the prompt of the command prompt. > ENTER.

    • Upload the "sfcdetails.txt" that is now on your desktop. 

  • SimzSlayerYt's avatar
    SimzSlayerYt
    Rising Novice
    2 years ago

    Yes sorry it just crashed after I finished editing a household again from the world tab and coming back to world tab after finishing the edits

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @SimzSlayerYt 

    There is no data of the repair in the file, was that the entire log?

    • Follow this manual to the letter to cleanly uninstall all NVIDIA graphic driver components.
      Use the driver from the ASUS support page of your laptop
    • Follow the manual to the letter to cleanly uninstall all AMD graphic driver components.
    • Restart the PC.
    • Install the AMD graphics driver.
    • Restart the PC.
    • Install the NVIDIA graphics driver.
    • Test.
  • SimzSlayerYt's avatar
    SimzSlayerYt
    Rising Novice
    2 years ago

    @holger1405 Hey!

    In between that time I completely desinstalled sims 4 instead of repairing and rebooted my session and it worked I can now play and the lots don't crash! thx

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