Forum Discussion

5 years ago

Solved

Sims 4 (Mac) - Can't find product key

I purchased Sims4 via the EA web site and created a child account for my 11 year old. I cannot find the product key to install on her computer and i have spent hours reading forums, following sugges...

gameplay issue

puzzlezaddict
5 years ago
@Skullseeker_OG The copy of Sims 4 you bought is tied to your account now, not your child's, and there's no way to use the product code to install the game through her account. (If you want to see the code, right-click on the Sims 4 icon in your Origin game library and choose Game Properties.) What you'll need to do is contact EA customer support and ask that the game be transferred to your child's account. After that, you'll be able to sign into her account and download the game, no code needed.

https://help.ea.com/en/contact-us/

Support is on limited hours right now, so you may need to wait until 9 am GMT to get through. Phone calls are not always available either. If you're not getting the contact option you want, try selecting a slightly different category of problem—some issues only allow one type of contact, while others are more flexible.

puzzlezaddict

Hero+

5 years ago

@Skullseeker_OG The copy of Sims 4 you bought is tied to your account now, not your child's, and there's no way to use the product code to install the game through her account. (If you want to see the code, right-click on the Sims 4 icon in your Origin game library and choose Game Properties.) What you'll need to do is contact EA customer support and ask that the game be transferred to your child's account. After that, you'll be able to sign into her account and download the game, no code needed.

https://help.ea.com/en/contact-us/

Support is on limited hours right now, so you may need to wait until 9 am GMT to get through. Phone calls are not always available either. If you're not getting the contact option you want, try selecting a slightly different category of problem—some issues only allow one type of contact, while others are more flexible.