Forum Discussion

michellesalice's avatar
michellesalice
Seasoned Newcomer
1 month ago

Re: Sims 4 - Packs missing from EA app

okay so I reinstalled the sims 4 after not playing for a while and now the packs are installed is what it says in the EA app but when I go to manage worlds in the game it says I need to install or wait til the packs finish downloading to use those worlds/packs that literally state  they are downloaded in the ea app, idk what to do i tried repairing

4 Replies

  • Sim_MRM's avatar
    Sim_MRM
    Seasoned Hotshot
    1 month ago

    I thought I had only one account and inputted my old email address when I had to sign in.  I got in, but no packs showed up.  Then I signed out and tried with my current email and I got in with packs showing up.  I somehow had two accounts with the same info except for the email, and the packs were acquired with the newer account. I don't remember creating the older one, but it may have been from before I started playing The Sims.

    So, the game recognized the old account as valid, but not as the account that bought the Sims packs.

  • michellesalice's avatar
    michellesalice
    Seasoned Newcomer
    1 month ago

    what did you do pls? did u log into that old account? i dont think i remember my old one

  • Sim_MRM's avatar
    Sim_MRM
    Seasoned Hotshot
    1 month ago

    This happened to me because I had to sign in and there was a conflict between my current EA account and a different ancient account I had created years ago (but forgot about) with a different email address. The packs showed up, but were greyed out because the account info conflicted.

  • rosemow's avatar
    rosemow
    Hero+
    1 month ago

    Try  going to Marketplace - My Collection and see whether the packs are deactivated.  If they are, then enable them and reload the game.