Forum Discussion

vanityvillain13's avatar
vanityvillain13
12 months ago

Sims 4 phone won’t open

I can’t get my sims to open their phones at all. I have no MODS and have all the expansion passes. I tried uninstalling, repairing, clearing the cache, and starting a new game and I still can’t get them to open their phone, it is on the menu but clicking on it does nothing. I spent all day trying to fix it and still can’t get it to work, what do I do. I’m so disappointed I just want to play 

gameplay issue

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    12 months ago

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

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