Hi. I just learned that Sims 4 has recently been made available for Mac. So I decided to purchase online via Origin everything available to download. However, it's been almost 30 minutes and all it shows is "Preparing to Download". Bad thing, it won't start downloading. I'm new with Origin and would like to hear from you if this is a "usual" occurrence, or if I need technical help from EA or Origin. Please let me know what you know about this odd event. Been waiting too long and really excited to start playing.Thanks in advance!

Check behind the Origin window, the "agreement" window came up BEHIND the actualy physical origin one, so it wasn't downloading because I hadn't accepted it yet. If it's taking a long time, just minimize it to check if there is a secondary window asking you to do something.

SIMS 4: Taking very long time in "Preparing to Download"

19 Replies

EA_David
Community Admin
11 years ago
Hey, if this is still occurring, please try restarting Origin as an administrator to start with. If the problem persists, can you check that you have enough space on the install drive for the game?

If you do, for the next step please close Origin then clear the local cache. You can find steps for clearing the cache on this page.

http://help.ea.com/en/article/clearing-your-origin-temporary-files/
Anonymous
11 years ago
Thanks! Will check this out.
Anonymous
10 years ago
Did you find a solution to this problem? As I am having this problem too
GuadalupeNunya
10 years ago
This happened to me yesterday, so I cancelled the download and then restarted the download. I wouldnt make Origin your administrator, all websites and installations have cookies and gather info from you no matter how safe.
Anonymous
10 years ago
Check behind the Origin window, the "agreement" window came up BEHIND the actualy physical origin one, so it wasn't downloading because I hadn't accepted it yet. If it's taking a long time, just minimize it to check if there is a secondary window asking you to do something.
EA_Nils
Community Admin
10 years ago
@EmChapman95 Thanks for the pointer, this may indeed help others with the same issue. I have marked your post as solution to make it easier for others to find it.

Cheers,

Nils
Anonymous
9 years ago
Awesome! This fixed my same problem too. Thank you!
ITSLaKaylee
9 years ago
I am having this same problem, but I had already been running the game for months without issue. It's only the recent update (May 2017) that came out that is causing me this issue. I can't seem to get it to get past "Preparing". There is no other window pop up behind the Origin window, I am the administrator on my computer, I have uninstalled Origin and reinstalled as well as logged in and out without any luck.
Anonymous
9 years ago
Me too. I didn't find any popped out window. Just preparing for ages and still not downloaded. Please help.
Anonymous
8 years ago
I'm having the same problem too. I haven't been able to play the game for weeks. Everytime I open Origin it's always saying there's an update available for the game but when I click for it to update, it'll get stuck on "Preparing for Download"