Sims 4 university pack not working

@dbatcjm, do you happen to be using Mods or Custom Content (CC)? 🤔  Outdated Mods/CC often can cause problems in the game when they get outdated , which usually happens after a patch like we had almost 2 weeks ago. 

If you use Mods/CC please do the following:

1) Move the Mods Folder to your desktop

2) Delete localthumbcache.package file in the game folder.

3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game.

4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC.

5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method. 

The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps anytime you have problems in your game to rule out CC/Mods problems.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version. 

Now, if this doesn't work, there might be another problem with your game. So please update us on if you use Mods/CC or not, or whether the above steps solved your problem or not! 😇  I have never used Mods or CC in TS4 and I don't get the graphic that you are getting.  But the option to pay 75 Simoleons is definitely from the University pack! 😉 Best of Luck! 

@PugLove888 hi, thank you for your reply. 

i’m very new to all of this so i may sound uneducated about the whole topic.

i don’t use mods or cc, or at least not that i know of, i haven’t download them and i believe to use them you need to download them. so i don’t think i have that unless there is a way of having it without downloading them? but i believe those are ‘’cheats’’ to have more diverse objects that the fans created, right? and i definitely do not have that. 

since i don’t use them, i guess that’s not the problem. i still tried to ‘’repair the game’’ but it made no changes, i still get the blank options for university. 

@PugLove888Thank you so much for your time! It worked! I changed the language, then re-changed it and now it's working! thank you so much.

@dbatcjm, thanks for replying back! 😇 I'm so happy it worked!🙌  Happy Simming! 🥳

I am having the same problem! I did a bundle with the outdoor, tiny living and university and i only have the outdoor. I have a MAC, and I just missed the times to call because I didn't realize the number to call was a different time zone. Any help would be awesome!!!!

@DanaJean30  Does your computer run the Legacy Edition of Sims 4?  If so, that's the issue: neither Discover University nor Tiny Living works in the LE.

If you'd like to request a refund from EA customer support, live chat is open from 9 am to midnight GMT, Monday through Saturday.  Due to the current situation, phone calls are unavailable.

https://help.ea.com/en/contact-us/

This would make sense why mine is not working. I have installed on a Mac and have the legacy edition.

Thanks