I'm in the same boat. NOTHING I have tried from any of the suggestions work. I'm super freaking sad and stressed because i don't want to miss the rewards. #EA Helps us please you are our only hope!
Okay, so. I came across another post the other day about a girl who had the same issue and her father had her instal EA on another device. And wouldn't cha know it worked. So I tried it .... and while I hate having lost all my save games, lots and sims ... it worked. I pulled my save game file from my EA file, loaded thr game up fresh and it worked. Now, I tried to add the other saves back and it broke again. 💔 So, it may be extreme, but. It worked.
