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wthelotus's avatar
wthelotus
New Scout
2 years ago

Stuck on Loading Screen When Going to Manage Worlds

This happens on both of my computers with the same save file.

Game Version: 1.106.148.1030 (Windows 11)

iMac: macOS Sonoma 14.4.1

Windows: Windows 11 Home, Version 23H2

Tested without Mods/CC: Yes

If I "Resume" this save file, the save will load, but as soon as I attempt to go to Manage Worlds, I get an endless loading screen. If I "Load" the save file, I get an endless loading screen.

lastUIException.txt gives me this error:

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>b2777ab2ffa5ddd86647d18a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-05-17 21:52:52</createtime><buildsignature>Local.Unknown.Unknown.1.106.148.1230-1.200.000.623.Release</buildsignature><categoryid>(AS)widgets.GameEntry.Neighborhood.controls::NeighborhoodMap</categoryid><desyncid>b2777ab2ffa5ddd86647d18a</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/HighlightLotsEdit()&#13;&#10; at widgets.GameEntry.Neighborhood.controls::NeighborhoodMap/SetNeighborhoodMode()&#13;&#10; at olympus.core.widget::WidgetBase/Show()&#13;&#10; at olympus.io::CommunicationObject/DispatchToWidget()&#13;&#10; at olympus.io::CommunicationManager/DispatchStoredOnDemandMessages()&#13;&#10; at olympus.core::LayoutManager/OnDemandWidgetLoadComplete()&#13;&#10;rtim=2956&#13;&#10;Client Session Time: 16.42&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,206,0,5719&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 14.4.1 (Build 23E224) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

Is my save hopelessly corrupted, or is there some way to get it to load when I go to Manage Worlds?

 
gameplay issue

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago

    Hi @wthelotus 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
    • Close the game again
    • Copy JUST your save game from  Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old\Saves to Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4\Saves
    • Start your save
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • wthelotus's avatar
    wthelotus
    New Scout
    2 years ago

    Hi @crinrict. Thanks for replying. I did as you suggested and still have the error on both PC and Mac.

    I forgot to describe what led to this problem. I had previously built a residential rental on that lot. I bulldozed that build, changed the lot type to residential, and began a fresh build, saving regularly. I exited the game and shut down my computer that night, then the next day I could not load into Manage Worlds. I've also tried restoring the previous saves from the "Load" menu upon startup, but I still get stuck on loading screen when the save tries to open into Manage Worlds.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @wthelotus Did you close down the game entirely before trying to load the backup ? Did you make any new backups under a new name or just overwrite the same one ? Is one of the old ones from when the lot was still residential rental ?
  • wthelotus's avatar
    wthelotus
    New Scout
    2 years ago

    I had to force quit/end task the game in order to try to load the backup, because the game was stuck on an endless loading screen. (At one point I let the game sit for over an hour, and it stayed on the loading screen.) None of the old saves are from when the lot was still residential, because I had been saving regularly during the few hours I worked on the lot. I did make new backups under a new name; all of those have the same issue. The only time I can get to Manage Worlds is if I deactivate For Rent, and then the lot loads empty.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @wthelotus My guess is that it's a corruption like the white world screen. Someone else reported similar.

    I guess the only solution if you don't have a backup from before is to disable for rent as you said.

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