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simsgamer3000
New Rookie
12 months ago
Solved

Stuck on loading screen when trying to load into Vista Hermosa

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I have most current update
What expansions, game packs, and stuff packs do you have installed? Almost all of them, except Batuu one and some kits
Steps: How can we find the bug ourselves? Try loading a household or attempting to travel somewhere in the Vista Hermosa neighborhood of the newest expansion world of Ciudad Enarmorada.
What happens when the bug occurs? This happened in my most recent two save files, but it seems the neighborhood of Vista Hermosa in Ciudad Enamorada becomes bugged at some point very soon after starting a new save. I can't load any househld or travel to any lots within that neighborhood. If I attempt to either load a household or travel to a lot, I just get an endless loading screen that indefinitely loads. Sometimes it will play the music you usually hear once a household or lot loads, but it never actually loads, it's stuck on loading screen.
What do you expect to see? The household and/or lot in that neighborhood to load properly.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the most recent patch update

I don't know if the issue is specific to Vista Hermosa, or the bug just happened to occur twice within that same neighborhood, but ever since the last update, I am getting endless loading screens whenever I attempt to travel or load a household within Vista Hermosa. I don't know if the glitch is due to that particular neighborhood, or if it's just a coincidence I've gotten the same glitch twice within that nieghborhood. But ever since the last update, I cannot load lots or travel in Vista Hermonsa.

  • @simsgamer3000

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

    Did you build any residential rentals in the neighborhood ?

1 Reply

  • @simsgamer3000

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    Best is to delete the ones you have, then trigger the error and check if new ones are created.

    If that is the case, please upload them to a new post in this thread.

    Please either create a .rar file to upload or copy/paste the content into your post.

    Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

    Did you build any residential rentals in the neighborhood ?