EA Staff (Retired)Hey @SimmerGeorge
Thanks for posting about this issue and providing some steps you've tried, Taking a look at your issue it seems you are having low FSP while playing Sims 4. Wanted to confirm if this is correct, if not can you provide further information on what happens when you try to play?
Regards,
This is the link to a thread I've had for several weeks now, where someone from the foums who doesn't work for EA is taking time to help me and understand my issue: https://answers.ea.com/t5/Technical-Issues-PC/EA-please-tell-us-the-requirements-for-Ultra-Settings-with/m-p/9746816#M196292
I have several links and useful files attached to that thread that will help you get an overview of the issue, my system specs etc. So far, we think the low fps problem is caused by CPU and GPU usage I get when playing the Sims 4 compared to other games (again logs that show that are also provided in the thread). The low fps I am getting happens when I rotate the camera or zoom out, it goes from 70 to 40,30 and sometimes even 26, many times I am zoomed in but if it's a busy community lots with a moderate amount of objects it still goes down to the 30s-40s regardless. I play on ultra settings in 1080p.
This other user who has been helping me is making great suggestions but we still haven't had luck solving the issue. If his last suggestion doesn't work (which I am trying right now) I would apprieciate help from someone who works for EA and might know the game better. It's honestly a shame that every time I tried to contact your advisors I was left with suggestions that either seemed to be read down a list or just incompetent suggestions like the safe mode one which I still can't believe happened.
