Unable to become a spell caster in new sims 4 magic realm

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Not sure what this number is
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? I go into the game and go through the portal, I have made friends with all sages and I NEVER get a prompt "How to use Magic" . I could not access the magic stores either but after the last update I am able to travel here now.
What happens when the bug occurs? I just cannot become a spellcaster unless I create from the start.
What do you expect to see? I expect this prompt to come up for me
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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I go into the game and go through the portal, I have made friends with all sages and I NEVER get a prompt "How to use Magic" . I could not access the magic stores either but after the last update I am able to travel here now.