Forum Discussion

New Traveler

2 years ago

Solved

[Under Investigation] Sims 4 gallery issues on console

My gallery is not showcasing my builds. I am connected to the internet. I deleted the app and reinstalled it. I restarted my PS4. Its been like this for like 3 days now. I can play the game without ...

the gallery

EA_Cade
11 months ago
Hey all,

This issue should no longer be occurring as we released a fix to the Gallery servers earlier today.

Can you confirm if you still run into this now?

crinrict

Hero+

12 months ago

@KeeUchihaUzumaki Moving this to the console forum.

EA_Solaire
Community Manager
12 months ago
Hi @KeeUchihaUzumaki

Are you still having issues with The Gallery today?
- simsplayer818
  Hero
  12 months ago
  @EA_Solaire Hi, I checked on mine and am still seeing the same issue on Xbox Series X. Blank images in the showcase and I can't click on them either. My Catalogue is working as it should though.
  - JonaO703
    Hero
    12 months ago
    It's still happening for me on PS4 and PS5. As before, when I click on View Catalog and back to View Profile, the showcase images appear as well as the comments (though it took a minute for that). This happened from the Main Menu and then again when I loaded a game save.
    I thought I might add that my Gallery profile view on PC glitched for a bit and I couldn't see comments. I tried switching views but that didn't work. However, quitting and restarting the game resolved it. I wasn't sure if it might indicate a larger issue with the Gallery?
    EDIT: I just had the OP's issue appear in my PC game.
    Switching to View Catalog and back to View Profile resolved it.