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VenessaVee's avatar
6 years ago

After Login, Screen is Blank

So I've tried to search the forum but haven't had luck in finding the answer I am after. If anyone could point me in the right direction and where this post should be, I would much appreciate it.

For a few days now, I am unable to get on to the Sims 4. I enter my login details and then it goes blank.

Thank you :)
  • :(

    Origin does like to leave things behind after uninstallation. There's a way to remove all those, including registry items listed in this help article:https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
    Before you try that, as it's a good bit fussy and complicated, did you try running something like CCleaner after uninstalling the Origin client? That should remove all remaining registry items and leftover files that your original installation left behind.
    (I know there's a reset app for Mac, but it works differently on there than on PC :/)

    If none of the above works, you might need to try and contact EA help who might have a better insight into a possible solution.
  • I'm assuming you mean Origin, since that's where you log in. You might need to reinstall the Origin client. Best bet: check out this thread on Answers HQ: https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-Blank-Screen/m-p/5597159
  • @darrenfroggy - thanks for your help but it hasn’t helped. My login on origin is still blank. Any other suggestions?

    Thank you
  • @darrenfroggy - I just wanted to say thank you for your advice. I contacted EA and they were able to help me. It turned out that updating origin was causing the issue.

    Thanks again. :)

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