All my kits have vanished.

I got something similar with one of the TS3 EPs. I didn't buy it through Origin, but I registered it and when I checked some time ago it wasn't listed as owned.

The same thing has happened to me except it's only removed two of the three kits from my game and on Origin it says I haven't bought them. I don't even know what to do about this. I've never had anything like this happen before.

you would have a record of the purchase on your credit card or bank account - you can prove purchase

"Loanet;d-987838" wrote:
For some reason all three of my Kits have not merely magically uninstalled - resulting in all Kit items and gameplay being removed from my builds and inventories - but Origin currently registers that I NEVER BOUGHT THEM. Even though I did. They were there a couple of hours ago.

I closed the game, and closed and reopened Origin. It registers the same.

In other words, EA has just stolen my money.

This happened to me too. In a mere 10 minutes on the chat with a guy, it was fixed. Go to your EA account and see if the purchases are there. Then utilize the chat feature in help and they will help you out. It's apparently a known issue.

I don't own any of the kits, but this is apparently a known issue.
https://twitter.com/crinrict/status/1368266653805522950?ref_src=twsrc%5Etfw

Hello.

This issue is being worked on. We hope to have a resolution soon. Apologies for the inconvenience.

Everyone. You need to sign in to your EA ACCOUNT to check purchases and to fix this problem:

Go here: ea.com
Log in. Click on your account icon in the upper right corner and log in.
Click on Account Settings.
From the Left panel choose Order History
Confirm your purchases are there.

NEXT: Access Help

Click on the EA Help on the upper right part of your screen next to your account icon.
Click CONTACT US upper left-hand corner of the screen
In the "What can we help you with? Select the game or service" line, input the Sims 4
Select your platform.
Select Manage My Account.
Select Find Missing Game
Click Select Contact Option.
A chat box will open up. Complete it with all necessary information.
Then a chat will begin as soon as help is available.

You have to access EA to fix it. See my post above.

Well there goes my Sims 4 play for awhile. Oh well, there's always my Sims 3 to play with until they fix Sims 4.

"Loanet;d-987838" wrote:
For some reason all three of my Kits have not merely magically uninstalled - resulting in all Kit items and gameplay being removed from my builds and inventories - but Origin currently registers that I NEVER BOUGHT THEM. Even though I did. They were there a couple of hours ago.

I closed the game, and closed and reopened Origin. It registers the same.

In other words, EA has just stolen my money.

Please post here
https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs