"PaulaR89;c-18258130" wrote:
> @EA_Cade said:
> Hmm, were you playing the Legacy version of The Sims 4 by chance?
>
> Can you click the Apple icon in the upper-left corner of the screen and select About This Mac. Please post everything you see there including the operating system except for the serial number.
Yes I have the legacy edition, which was working fine even today, up until the latest update released today.
sure :smile:
2.7 GHz Intel Core i5
4 GB 1333 MHz DDR3
Macintosh HD
AMD Radeon HD 6770M 512 MB
Gotcha, the Legacy version of Sims 4 has been retired (
announced back in November).
You'll need to have a Mac running 10.11 (El Capitan) or newer that supports the Metal API to continue playing The Sims 4.
It looks like based on the specs you shared you have either a 2011 model iMac or MacBook Pro, both can update to El Capitan but unfortunately neither supports the Metal API.
We also have a thread on this on Answers HQ
here if you would like to do some further reading.
Community Manager
