Having the same problem. I'd like to go through EA support, but every time I choose the "select contact option" the site just stops responding. It never loads the next step.
Maybe their servers are busy at the moment or something. Glad others are getting some resolution though!
Managed to get into a live chat on the site just now, and the advisor applied the content to my account immediately. Very quick and easy process in the end! Thanks to everyone who suggested doing it this way.