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Pakpaox's avatar
Pakpaox
Rising Newcomer
2 months ago

Can’t pay my order

I ordered DLC The Sims 4 for 5 pack, it didn’t work but they  are pending payment  again and again  . So i cannot get through to the pay my game . How can I fix it?  

 

1 Reply

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Heya Pakpaox 

    Really sorry to hear this, to prevent potential issues with your account I would recommend not attempting further purchases until this can be resolved.

    For this specific issue you'll want to reach out to an advisor at Help.ea.com for assistance, we have no visibility into this type of issue from the forum side. 

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