I haven't had this issue at all so it's not really fair to say the game is "broken". Try repairing your game and if that doesn't work, try resetting your sims 4 folder. To do that, go to documents - electronic arts and then drag and drop the whole sims 4 folder to your desktop. Start up the game again. This will create a brand new sims 4 folder. If the issue is resolved, you can begin to put back your original saves, tray, screenshots, and options files. If this doesn't work then I would suggest moving this to the bugs section of the forum where other simmers have other suggestions you can try.