Catalina on Mac

I am having issues as well and getting very frustrated. My game initially would not start and the error message came up when I would try so I deleted the sims off of my laptop and re-downloaded them all. After that the game worked to load but freezes after a few minutes of play with the spinning rainbow circle and when I go to force quit it says that the program is not responding.

"ShockJupiter;c-17276380" wrote:
Before I upgrade to Catalina (because the potential problems frighten me but I need the Accessibility now integrated with it) would it not be easier to back up my saves, reinstall the game, turn off Origin In-Game? I just want to do things in the least amount of file moving possible. Thanks!

I can't say that you'll absolutely avoid all issues, but it's possible that you'll be able to avoid at least some of the update issues that way.
Make sure you have everything backed up that you need to keep: saves, Screenshots, Tray.
For an extra measure of safety, maybe uninstall the game & Origin completely before updating the OS.

And don't forget to turn off Origin In-Game everywhere: in Origin's Application Settings, in the Diagnostics section (In-Game logging), and in TS4's own Game Settings (from the Origin interface).

Hope your update goes well!

Not necessarily reinstall though it is one of the options. For most people what helped was just to start with a clean folder. That worked for a lot of people who updated.

Hi all, since installing the new MacOS I’ve had nothing but issues. Lost all my saved files, can’t launch the game (Fixed) & can’t save to the gallery to even just backup my game. Honestly I’ve lost all hope. Any news on when it’s gonna get fixed?

Well they just released an update, I hope it fixes the problem :)

@Painterroy58 I did, yes. Seems a fresh install after updating would’ve been a good idea because the Sims files don’t update well.
But this troubleshooting got me out of the error messages: https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/m-p/8291917#M20883

"CIASimtridge;c-17275367" wrote:
I am having issues as well and getting very frustrated. My game initially would not start and the error message came up when I would try so I deleted the sims off of my laptop and re-downloaded them all. After that the game worked to load but freezes after a few minutes of play with the spinning rainbow circle and when I go to force quit it says that the program is not responding.

Have you tried to disable Origin In-Game? There's an issue with that which causes freezing (it's mentioned in the troubleshooting post I linked earlier).

"darrenfroggy;c-17275448" wrote:

"CIASimtridge;c-17275367" wrote:
I am having issues as well and getting very frustrated. My game initially would not start and the error message came up when I would try so I deleted the sims off of my laptop and re-downloaded them all. After that the game worked to load but freezes after a few minutes of play with the spinning rainbow circle and when I go to force quit it says that the program is not responding.

Have you tried to disable Origin In-Game? There's an issue with that which causes freezing (it's mentioned in the troubleshooting post I linked earlier).

Yes I have tried that and it didn't work :( thank you though!

"CIASimtridge;c-17275710" wrote:

"darrenfroggy;c-17275448" wrote:

"CIASimtridge;c-17275367" wrote:
I am having issues as well and getting very frustrated. My game initially would not start and the error message came up when I would try so I deleted the sims off of my laptop and re-downloaded them all. After that the game worked to load but freezes after a few minutes of play with the spinning rainbow circle and when I go to force quit it says that the program is not responding.

Have you tried to disable Origin In-Game? There's an issue with that which causes freezing (it's mentioned in the troubleshooting post I linked earlier).

Yes I have tried that and it didn't work :( thank you though!

I'm sorry I wasn't more help. There seems to be a bunch of issues after the update and Catalina isn't TS4's fan, apparently (I say, having done several clean folder reboots already since Wednesday). Here's hoping there are fixes coming now that the full public version is out and can be properly investigated.

I thought some people said to reinstall the game after you upgrade with Catalina. Maybe that will help some of you.