Is anyone having problems starting their sims on the new Catalina on Mac? Mine won't start

I am having issues as well and getting very frustrated. My game initially would not start and the error message came up when I would try so I deleted the sims off of my laptop and re-downloaded them all. After that the game worked to load but freezes after a few minutes of play with the spinning rainbow circle and when I go to force quit it says that the program is not responding.

"ShockJupiter;c-17276380" wrote:Before I upgrade to Catalina (because the potential problems frighten me but I need the Accessibility now integrated with it) would it not be easier to back up my saves, reinstall the game, turn off Origin In-Game? I just want to do things in the least amount of file moving possible. Thanks!I can't say that you'll absolutely avoid all issues, but it's possible that you'll be able to avoid at least some of the update issues that way. Make sure you have everything backed up that you need to keep: saves, Screenshots, Tray. For an extra measure of safety, maybe uninstall the game & Origin completely before updating the OS. And don't forget to turn off Origin In-Game everywhere: in Origin's Application Settings, in the Diagnostics section (In-Game logging), and in TS4's own Game Settings (from the Origin interface). Hope your update goes well!

Not necessarily reinstall though it is one of the options. For most people what helped was just to start with a clean folder. That worked for a lot of people who updated.

Hi all, since installing the new MacOS I’ve had nothing but issues. Lost all my saved files, can’t launch the game (Fixed) & can’t save to the gallery to even just backup my game. Honestly I’ve lost all hope. Any news on when it’s gonna get fixed?

Well they just released an update, I hope it fixes the problem :)

Catalina on Mac | EA Forums

15 Replies

dianed485
Seasoned Ace
6 years ago
And now that I read that I won’t upgrade to Catalina.
popstarissa
6 years ago
"Dianesims;c-17287215" wrote:
And now that I read that I won’t upgrade to Catalina.

I mean, Catalina is pretty dope tho.
simmyfroggy
Seasoned Ace
6 years ago
Catalina is pretty cool. We're just still in the adjustment period *glares at security apps having issues with Catalina's security programming* I mean... :/

For anyone who does still have issues starting or running the game, the troubleshooting thread helps: https://answers.ea.com/t5/Technical-Issues-Mac/Info-The-Sims-4-macOS-Catalina-Troubleshooting/m-p/8291917#M20883
(in my case, repeatedly, because something else is going wonky besides the main issue)
dianed485
Seasoned Ace
6 years ago
Well they just released an update, I hope it fixes the problem :)
popstarissa
6 years ago
Yayyy there’s a Catalina update ?

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Catalina on Mac

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