Chez Llama. Worst Service Ever.

I've had only two experiences like this. One of those times, the waiter was almost at my sim's table, tripped, and spilled their food all over the floor. I think the waiter came to the table to say he'll have the order replaced, but it never came. Most times my visits go fairly well. I think the other time the chef left for some reason and no one came to take her place. I'm not really sure if there's a way to avoid this.... Would like to get tips as well! Whenever I go to the restaurant, I usually click on a table and select "request table". Then I usually have them order as soon as they're seated and the food usually comes within a reasonable time.

My first experience at the restaurant was like that, but now every time my sims go out to eat they are able to get service right away. I think it could be just a first time glitch.

I have had a few not so good dining experiences here. First time playing Dine Out.. tried to go on a date, it was right after it came out and it was hard to figure out .. so the meal took forever. Next few times I went just to cause trouble (my sim playing the piano or riling people up.. that was fun.. saw one death).
Last few times I've gone it's been pretty good... they are served pretty timely although they do tend to get up more especially if they sit down below in the main area under the piano. My sim had a case of food poisoning here and the funny part was I watched the waiter Jacques Villareal at that time go to the bathroom and NOT wash his hands after.
Mostly it all tickles me what can I say?

Happened to me more than once, the staff was playing in the rain.

At any restaurant it takes at least 5 hours to have any meal, this is ridiculous and I don't understand why they don't fix it . . .

On the upside, the time waiting helps with getting the relationship improved with your date. Unless of course your dinner companion decides to go jogging....

I'm a tad surprised. I can't recall ever not getting the ordered food. I think all my restaurants do function fairly well, I always enjoy to watch the "machinery" while visiting, impressed to see how wisely guests are seated and handled. I don't even remember where "Chez Llama" is located, can't remember any restaurants I did not build myself, but maybe there are some EA made in the gallery.

Maybe replacing a few employees would do it? Might even need to switch ownership to arrange it.

This happened to me a couple of times. First time, it turned out there was something on the table blocking the food from being served.
Second time, I'm not entirely sure what happened, but I had my sim reorder the food and it finally came.

@mikamakimon Normally my dining experiences go well also. You might be on to something with the chef I guess -I wouldn’t know because I was concentrating so much on my two lovebirds.

@Simmerville Yeah, I was surprised too. Chez Llama is the restaurant that ships with Dine Out. Mine happens to be placed in Magnolia Crescent, but that is by the by.

@TresaofPern Actually, you might have the answer. I decided to see what “Colour Placemat’ would do and it’s possible that having the placemat out was blocking the table. :|

I think the more you visit the restraunt the more experience the waiters get. I remember when I first got the pack it was awful and I stopped going to restraunts. Then I had one of my sims own a restraunt and actually manage it. And when I visited it with another household it was much better service. I think it's the same with unowned restraunts but probably a lot slower of a process.