The game had crashed 7 times on me over the weekend, after gotten Snowy Escape on the PS4. Both the game and the PS4 are up to date. All my sim was doing was eating something that was made in the hot pot when this last crashed occurred. On top of the crashes, the game froze completely once and I had gotten a message stating that some contents was removed because I didn't own it or haven't installed it yet. Now the only pack for Sims 4 that I don't have on the PS4 is the My First Pet Stuff. I have all the other packs for Sims 4 on the PS4 except that one.

The team is working on this as a priority. Thank you for your continued patience on this.Sorry to hear the workaround step didn't work, thank you for at least trying.We'll be providing updates here as soon as we find out more on the status of this.

No crashes since the emergency hot fix patch. But did have one sever lag in build mode and live mode. No blizzards present in my sim's neighborhood during the lag. Had to close the game and restart to clear the lag. Plus got another message stating an item in build mode was removed because either I didn't own it installed it.

This game crashes every 2 mins. This is just beyond pathetic. EA wow....is all I have to say

@Mariamms What console are you playing on?

@Mariamms I'm afraid I can't suggest anything, but it does seem as though XBox are being glossed over... It may be due to lack of input from XBox players? I only ever hear maybe 2/10 console players who are having issues being on XBox.

Crash After Crash | EA Forums

EA_Blueberry
Community Manager
4 years ago
The team is working on this as a priority. Thank you for your continued patience on this.

Sorry to hear the workaround step didn't work, thank you for at least trying.

We'll be providing updates here as soon as we find out more on the status of this.
SMAN292
4 years ago
No crashes since the emergency hot fix patch. But did have one sever lag in build mode and live mode. No blizzards present in my sim's neighborhood during the lag. Had to close the game and restart to clear the lag. Plus got another message stating an item in build mode was removed because either I didn't own it installed it.
EricaMims2020
4 years ago
This game crashes every 2 mins. This is just beyond pathetic. EA wow....is all I have to say
MsMaeve92
4 years ago
@Mariamms What console are you playing on?
MsMaeve92
4 years ago
@Mariamms I'm afraid I can't suggest anything, but it does seem as though XBox are being glossed over... It may be due to lack of input from XBox players? I only ever hear maybe 2/10 console players who are having issues being on XBox.
alanmichael1
Seasoned Hotshot
4 years ago
A patch is in preparation.
SMAN292
4 years ago
"alanmichael1;c-17725894" wrote:
A patch is in preparation.

I hope so because I'm eager to max out the new skills that came with Snowy Escape. And that's a little hard to do right now with the game crashing every so often.
PiffleP
4 years ago
You can try the "no sound" workaround that is linked at the top of the forums since it was stated that these crashes seem to be related to BGM.

On PS4 it seems to work for some players and not for others. Personally, on my PS4 it didn't work, but I saw improvements on how often the game crashed (from every 20 minutes to 1 hour)
nikkiheathcote9
4 years ago
"PifflePrincess;c-17726061" wrote:
You can try the "no sound" workaround that is linked at the top of the forums since it was stated that these crashes seem to be related to BGM.

On PS4 it seems to work for some players and not for others. Personally, on my PS4 it didn't work, but I saw improvements on how often the game crashed (from every 20 minutes to 1 hour)

I tried this I still crashed
SMAN292
4 years ago
"EA_Blueberry;c-17726393" wrote:
The team is working on this as a priority. Thank you for your continued patience on this.

Sorry to hear the workaround step didn't work, thank you for at least trying.

We'll be providing updates here as soon as we find out more on the status of this.

Thank you for the update on what the team is doing about this EA_Blueberry. :)