Developers should play the game they're developing.

I mean they do have playtesting programs within EA already. I just don't think that alone is helping any EA products having the community do the work for them in cases like this. Pretty much shows in Business terms a lack of due diligence.
It is like writing a book and not proofreading it before publishing. https://dictionary.cambridge.org/us/dictionary/english/due-diligence

https://na.playtesting.ea.com/ARCSPortal/EA/locations
https://www.ea.com/playtesting