It's nice to see a guru finally respond to players, explain the situation and acknowledge issues aswell. She basically indirectly said they've listened to the feedback and are working on multiple different things at one time.
People forget that a lot of other things players have wanted have been added and they've been creating, it's not instant. For example, players wanted University and Seasons so they added it, players wanted family stuff so they released parenthood, players wanted ladders so they added them as a free update, players wanted firefighters and the repo man so they brought those as a free update, they've added toddlers, pools, ghosts, etc for free as players wanted them, they're working on skin tones as players want them. It's always awkward when players criticise them for not making things as we don't know what they're working on. People were raging about ladders and at the same time the devs had already made ladders and were preparing for a release.
Not defending them though, some things have taken too long and should've been added long ago and some definite bad decisions have been made with regards to packs.
